Warranty

Solar Camping Australia Warranties.

Limited Warranty - One Year Repair, Replacement or Refund.

Solar Camping Australia warrants the modules to be free from defects in materials and workmanship. The duration of this warranty is 12 months from the date of delivery.

Warranty is not transferable outside the one year period.

Claims under the warranty shall only be receivable if the buyer can provide the proof that the malfunction of module results exclusively from defects in materials and/or workmanship.

If the product fails to conform to this warranty, Solar Camping Australia will, at its option, either repair or replace the product, or refund the purchase price excluding freight charges.

The warranty does not cover failure of products due to improper application or installation, or due to special conditions of use unknown to Solar Camping Australia.

For all modules rated at 50w and above.

If, within ten (10) years from the date of sale to the original purchaser, any module has a power output less than 90% of the minimum power specification at the time of delivery, as measured at Solar Camping Australia in both cases, then, provided that such loss in power is determined by Solar Camping Australia(at its sole discretion) to be due to defects in materials of workmanship, Solar Camping Australia will replace such loss in power by either providing to the buyer additional modules to make up the total wattage loss, at a cost pro-rated for the time in service of the faulty module, or by repairing or replacing the module, at the option of Solar Camping Australia.  

For all modules rated at 50w and above, but except for use in marine applications.

If, within twenty-five (25) years from the date of sale to the original purchaser, any module has a power output less than 80% of the minimum power specification at the time of delivery, as measured at Solar Camping Australia in both cases, then, provided that such loss in power is determined by Solar Camping Australia(at its sole discretion) to be due to defects in materials of workmanship, Solar Camping Australia will replace such loss in power by either providing to the buyer additional modules to make up the total wattage loss, at a cost pro-rated for the time in service of the faulty module, or by repairing or replacing the module, at the option of Solar Camping Australia. (excluding all marine installations)

For all modules rated below 50w.

If, within five (5) years from the date of sale to the original purchaser, any module has a power output less than 90% of the minimum power specification at the time of delivery, as measured at Solar Camping Australia in both cases, then, provided that such loss in power is determined by Solar Camping Australia(at its sole discretion) to be due to defects in materials of workmanship, Solar Camping Australia will replace such loss in power by either providing to the buyer additional modules to make up the total wattage loss, at a cost pro-rated for the time in service of the faulty module, or by repairing or replacing the module, at the option of Solar Camping Australia.  

The remedy set forth in these paragraphs shall be the sole remedy provided under the warranty. The limited warranties set forth herein do not apply to any other module which, in Solar Camping Australia's sole judgment, has been subject to misuse, neglect or accident, or which has been damaged through abuse, alteration, improper installation or application, or negligence in use, storage, transportation or handling, or has been repaired, or in any way tampered with. The limited warranties do not cover any transportation costs for return of modules, or for reshipment of any repaired or replaced module, or cost associated with installation, removal or reinstallation.

 

Semi Flexible Solar Panels

12 months replacement warranty. The limited warranties set forth herein do not apply to any other module which, in Solar Camping Australia's sole judgment, has been subject to misuse, neglect or accident, or which has been damaged through abuse, alteration, improper installation or application, or negligence in use, storage, transportation or handling, or has been repaired, or in any way tampered with. The limited warranties do not cover any transportation costs for return of modules, or for reshipment of any repaired or replaced module, or cost associated with installation, removal or reinstallation.

 

How to claim your Warranty

If you feel you have a claim covered by warranty, you must immediately notify Solar Camping Australia. We will then advise you how to handle the claim.

Solar Camping Australia will not accept the return of any modules without prior written return authorisation.

 

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